The questions guests always ask and you should not rewrite every time.
Wi-Fi, check-in, rules, appliances, the area and extras: many questions repeat every stay. Making answers available in chat saves time and improves the guest experience.
It is not just support. It is order.
Every repeated question takes time and interrupts the stay. When the answer is ready and easy to find, the experience becomes smoother.
The difference is not a long guide, but a chat that understands the guest question and shows the right answer at the right moment.
The 15 questions to prepare
Use them as a checklist for your house manual. The more specific the answers, the less guests need to contact you.
Wi-Fi and connection
What is the Wi-Fi password?
The Wi-Fi is not working, what can I do?
Can I connect multiple devices?
Check-in and access
How do I enter the property?
What time can I check in?
Where can I park?
Rules and home
What are the quiet hours?
Can I smoke or bring pets?
How do heating, AC or washing machine work?
Area and services
Where can I buy groceries?
Which restaurants do you recommend nearby?
How do I reach downtown, beach or station?
Extras and requests
Can I have late check-out?
Can I request transfers, cleaning or extra services?
How do I contact the host for a special request?
A useful answer is concrete
An assistant works well when it receives clear information. You do not need to write a lot: you need to write what guests should do.
Write answers specific to that property.
Include location, times, codes and practical steps.
Update information when it changes.
Prepare content Cohosty can show in the guest language.
How Cohosty handles them
The guest scans the QR code and asks in chat. Cohosty searches the property information, translates automatically and involves you only when needed.
Fewer repeated messages
The most common answers are always available in guest chat.
Automatic translation
Chat and screen adapt to the guest device language.
Local information
Guests can ask for area, weather, restaurants, taxis and events.
Host alerted when needed
When a decision or specific request is needed, Cohosty involves the host.
Cohosty for guest FAQs and support
Prepare answers once. Let guests find them when they need them.
From guest chat you can cover FAQs, property info, local area, automatic translation and bookable extras.
Keep improving
More useful articles to make guest communication smoother.
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